Last updated: June 11, 2023
ZebraVPN is a toolkit designed to provide users with the ability to evade online censorship. We understand the sensitive nature of the data that may pass through our services ("products", "services", solutions, "toolkit")
and the importance of protecting it. Our primary goal is to provide a secure, private, and uncensored internet experience while respecting your privacy.
The policy complies with Swedish and EU data protection laws, including the GDPR.
Personal information refers to any data that can identify an individual directly or indirectly. Examples of personal information are provided.
The company prioritizes user privacy and does not collect or store personally identifiable information beyond what is necessary. Personal information is not sold or shared with third parties.
The specific types of personal information collected include email address, username, payment information, first connection date, and amount of data transferred. The types of personal information not collected are also listed. Personal information is not shared with third parties except as described in the policy.
Aggregate usage statistics are collected to monitor network performance and improve service quality. But these statistics do not contain any personally identifiable information.
The use of personal information is limited to account administration, support, and communication. The information is not sold to any third parties.
Information from email and feedback forms is stored only for customer support and correspondence purposes.
Security measures are in place to protect personal information but 100% protection cannot be guaranteed.
The services are meant for users above 18 years of age. Users in the EU have rights under GDPR.
Personal information is retained only for as long as necessary to provide services, maintain records, and comply with legal obligations. After that, the information is deleted or anonymized.
Users have certain rights to access, correct, delete personal information, and object to processing under GDPR and similar laws. The process to exercise these rights is provided.
Personal information, also known as personal data, refers to any information that can identify an individual, either directly or indirectly. This may include:
We collect the following categories of personal information:
We do not collect or store any sensitive personal information such as social security numbers, passport numbers, or driver's license numbers. We also do not collect personal information through automated decision making or profiling.
We use your personal information for the following purposes:
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information with service providers that perform services on our behalf, as described below.
We share your personal information only with trusted third parties and service providers as described in this section:
We do not sell or rent your personal information to third parties. Outside of the situations described above, we will not share personal information without notice and consent.
We are headquartered in Sweden and primarily store your personal information in Sweden and other countries in the European Economic Area (EEA). Some of our service providers may store or transfer personal information outside the EEA. When we share personal information outside the EEA, we ensure an adequate level of protection for the rights of data subjects based on the adequacy of the receiving country's data protection laws, contractual obligations placed on the recipient, or other valid transfer mechanisms.
We maintain technical, organizational, and physical safeguards to protect the confidentiality and integrity of your personal information. These measures include:
While we strive to ensure the security and integrity of your personal information, we cannot guarantee 100% security. By using our services, you acknowledge that some risk of unauthorized access remains.
When we no longer need your personal information, we securely delete or destroy it. If you close your account, we will generally delete your personal information within 30 days of your account closure, except where retention of that information is necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
You may request deletion of your personal information at any time by contacting us. We will respond to your request within 30 days. However, we cannot delete your personal information if we need to retain it for legitimate business or legal purposes such as to complete the transaction for which the personal information was collected, provide goods or services requested by you, comply with applicable law, or prevent fraud or illegal activity.
Cookies are small text files that are placed on your computer or device by websites you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.
To provide you with our VPN services and tools to circumvent censorship, we collaborate with carefully selected third-party service providers. These partners have been chosen based on their alignment with Sweden's and the EU's legislation, including the General Data Protection Regulation (GDPR) and other relevant data protection laws. By doing so, we ensure that your personal information is treated with the utmost care and protection, just as we do ourselves.
We only share the necessary information with our third-party service providers to fulfill their specific tasks, and they are strictly prohibited from using your personal data for any other purposes. Our agreements with these service providers explicitly state that they must maintain the confidentiality and security of your data and implement appropriate technical and organizational measures to safeguard it.
Below is a list of the third-party services we utilize, along with a brief description of their purpose and links to their respective privacy policies:
By using our VPN services, you acknowledge and agree to the use of these third-party services and their respective privacy policies. Rest assured that we have taken every possible step to ensure the protection and privacy of your personal information. If you have any questions or concerns, please contact us at ["[email protected]"].
We may share your personal information including IP address, connection timestamps, session duration, amount of data transferred, software and device information with third-party service providers who help operate and maintain our network. These providers are required to keep your information confidential and secure, and may only use it to assist us. Current service providers include:
We may update or change service providers at any time. We only share the minimum amount of information necessary for them to perform their specific services. Their access to your data is strictly limited to these purposes.
We may disclose your personal information to local law enforcement agencies, government authorities or third parties if required by Sweden's law to comply with legal obligations or valid requests. We may also share your information if we believe it is necessary to protect our rights, users, network or services. In such cases, we will notify you of the disclosure unless legally prohibited.
Note: we do not respond to requests from law enforcement agencies outside of Sweden.
Since we operate globally, we may transfer your personal information to countries outside of your place of residence, including countries with differing data protection standards. Certain service providers and third parties that assist us in providing our services may be located in such countries. We take all necessary steps to ensure adequate protection for your information with all international data transfers by using legally approved mechanisms such as EU-approved Standard Contractual Clauses.
We retain your personal information only for as long as necessary to provide and maintain our services. When the information is no longer required for these purposes, we securely delete or anonymize it.
Under the GDPR and other privacy laws, you have certain rights related to your personal information. To exercise any of these rights, please contact us through our customer support. We will respond to all requests within 30 days: